Privacy Policy

1. Introduction

This Privacy Policy explains how Mauritius Car Hub, a car rental aggregator operating at mauritiuscarhub.com, collects, uses, shares, stores, and protects personal data when you visit our website, use the booking widget, contact us by email, or make a car rental reservation through our partners.

We aim to process personal data in a lawful, fair, transparent, and proportionate way. This policy is written for travelers booking car rental in Mauritius, including airport pickup at Sir Seewoosagur Ramgoolam International Airport (MRU), hotel delivery, no deposit rentals, no credit card rentals, debit card payments, cash payments, insurance options, and related booking support.

Last updated: July 2026

2. Who We Are

Company name: Mauritius Car Hub
Website: mauritiuscarhub.com
Email: book@mauritiuscarhub.com
Primary service location: Mauritius, including Sir Seewoosagur Ramgoolam International Airport (MRU)

Mauritius Car Hub is an aggregator. We help users compare and book rental cars from local and international rental suppliers. We do not own every vehicle shown on the website and we may work with booking technology providers, rental suppliers, payment providers, analytics providers, and mapping providers to deliver the service.

3. Our Role as Controller, Joint Controller, or Processor

For website operation, email enquiries, analytics configuration, and general customer support, Mauritius Car Hub generally acts as a data controller because we determine why and how those data are processed.

For booking data entered into the embedded LocalRent booking widget, LocalRent and/or the selected rental supplier may act as independent controllers or processors depending on the specific processing activity. The rental supplier normally needs customer, driver, booking, and pickup data to prepare the rental agreement, verify the driver, provide insurance, deliver the vehicle, and comply with legal or accounting duties.

Where another provider controls its own processing, its own privacy notice and terms may also apply. We recommend reviewing the booking provider and rental supplier terms before confirming a reservation.

4. Personal Data We May Collect

The categories of personal data we may collect or receive depend on how you use the website and whether you make a booking. They may include:

• Identity data: first name, last name, nationality, date of birth, and driver age where required for rental conditions.
• Contact data: email address, phone number, messenger contact, and communication preferences.
• Booking data: pickup and return location, pickup and return dates, flight details if provided, hotel or delivery address, selected vehicle category, extras, child seat requests, insurance choices, no deposit options, no credit card options, and payment method preferences.
• Driver eligibility data: driving licence country, licence issue period, International Driving Permit status where relevant, and other information required by a rental supplier before handover.
• Payment and transaction data: booking prepayment confirmation, transaction reference, booking value, currency, refund status, and balance payment method. We do not intentionally store full card numbers or card security codes on our website.
• Communication data: emails, support requests, booking questions, complaints, cancellation requests, and messages sent to us.
• Technical data: IP address, browser type, device type, operating system, screen size, language, approximate location derived from technical signals, referral URL, pages visited, interaction events, and timestamps.
• Cookie and analytics data: identifiers and website usage events generated by cookies, similar technologies, analytics scripts, or the embedded booking widget.

5. Data We Do Not Intend to Collect

We do not intentionally collect special categories of personal data such as health data, biometric data, religious beliefs, political opinions, or trade union membership. Please do not send us this type of information unless it is strictly necessary for a specific booking support request.

Our services are intended for adults who are legally able to rent or arrange a rental vehicle. We do not knowingly collect personal data from children.

6. How We Collect Data

We may collect personal data directly from you when you use the website, complete a booking flow, send an email, request support, click links, or interact with the booking widget. Some data is collected automatically through server logs, cookies, analytics scripts, and browser/device information.

We may also receive limited booking or status information from rental partners, booking technology providers, or payment providers where necessary to confirm, manage, cancel, refund, or support a reservation.

7. Why We Use Personal Data

We use personal data only for legitimate car rental aggregator purposes, including:

• displaying available rental cars, prices, insurance options, and payment conditions;
• processing booking requests and sending booking vouchers or confirmation details;
• arranging airport pickup, hotel delivery, address delivery, and vehicle return logistics;
• communicating with you about booking status, supplier details, changes, cancellations, refunds, or support questions;
• sharing necessary booking data with the selected rental supplier so they can prepare the rental agreement and hand over the vehicle;
• checking and improving website performance, usability, content, SEO, and conversion flows;
• preventing fraud, misuse, spam, duplicate bookings, and technical abuse;
• complying with accounting, tax, legal, regulatory, and dispute-resolution obligations;
• protecting our rights, users, rental partners, and website infrastructure.

8. Legal Bases for Processing

Depending on the situation, we may rely on one or more of the following legal bases:

• Performance of a contract or pre-contract steps: when processing is needed to search for vehicles, create a booking, issue a voucher, arrange pickup, or provide support related to your reservation.
• Legitimate interests: when we operate, secure, measure, and improve the website, prevent fraud, communicate about service issues, and maintain business records, provided those interests are not overridden by your rights.
• Consent: where consent is required for optional cookies, certain analytics, marketing communications, or specific optional processing.
• Legal obligation: where processing is necessary for accounting, tax, law enforcement requests, regulatory compliance, or legal claims.

9. Booking Widget and LocalRent

The website uses an embedded LocalRent white-label booking script to show vehicle availability and process reservations. When you interact with the widget, information such as rental dates, pickup location, selected car, extras, contact details, and payment information may be processed by LocalRent and related booking infrastructure.

LocalRent may use its own cookies, scripts, technical logs, antifraud controls, payment processing tools, and supplier communication systems. The selected rental supplier may receive the data necessary to deliver the vehicle and complete the rental agreement.

10. Yandex Metrika and Website Analytics

We use Yandex Metrika to understand how visitors use the website, identify technical issues, measure interactions, and improve content and booking usability. Analytics may collect technical and behavioural information such as pages visited, clicks, scrolls, browser details, device information, referral source, approximate location, and session events.

Yandex Metrika may use cookies and similar technologies. You can restrict analytics cookies through your browser settings or available browser privacy tools. Blocking analytics may not prevent the website from functioning, but it may reduce our ability to improve the service.

11. Google Maps and External Links

The Contacts page may embed or link to Google Maps to show Sir Seewoosagur Ramgoolam International Airport (MRU), directions, and navigation. When you use Google Maps or follow external links, the third-party provider may process your data according to its own privacy policy.

Our website may also link to partner, rental, informational, or location websites. We are not responsible for the privacy practices, content, cookies, or security of external websites.

12. Cookies and Similar Technologies

Cookies are small files or identifiers stored in your browser. We may use:

• Essential cookies: required for core website and booking-widget functionality.
• Preference cookies: used to remember language, route, or interface preferences where available.
• Analytics cookies: used to measure traffic, clicks, pages viewed, device types, and website performance.
• Affiliate and booking cookies: used to attribute bookings, maintain booking sessions, and connect your reservation to the correct partner flow.
• Security cookies: used to protect forms, scripts, and booking processes from abuse.

You can delete or block cookies in your browser settings. If you block essential or booking-related cookies, parts of the booking widget may not work correctly.

13. Who We Share Data With

We may share personal data only where necessary for the purposes described in this policy. Recipients may include:

• LocalRent and other booking technology providers;
• local and international rental companies supplying vehicles in Mauritius;
• payment processors and refund providers;
• email, hosting, CDN, security, logging, and technical infrastructure providers;
• analytics providers, including Yandex Metrika;
• mapping and navigation providers, including Google Maps;
• professional advisers, accountants, insurers, and legal representatives where necessary;
• public authorities, regulators, courts, or law enforcement where legally required.

We do not sell your personal data. We do not use your booking data to send third-party marketing unrelated to your car rental request.

14. International Data Transfers

Because our website, booking partners, analytics providers, rental suppliers, and infrastructure providers may operate in different countries, your personal data may be transferred outside your country of residence or outside Mauritius. Where required, we rely on appropriate safeguards, contractual measures, provider security commitments, and legal transfer mechanisms.

If you are located in the European Economic Area, the United Kingdom, or Switzerland, international transfers may be subject to GDPR or similar transfer rules. We aim to work with providers that apply recognised privacy and security controls.

15. How Long We Keep Data

We keep personal data only for as long as reasonably necessary for the purpose for which it was collected, unless a longer retention period is required or permitted by law. Typical retention periods include:

• Booking and transaction records: kept for the period needed to manage the booking, handle support, refunds, disputes, accounting, tax, and legal obligations.
• Email enquiries: kept while the enquiry is active and for a reasonable period afterwards for support history and dispute prevention.
• Analytics data: retained according to analytics provider settings and may be aggregated or anonymised over time.
• Security logs: kept for a limited period needed to detect abuse, investigate incidents, and maintain website integrity.

When personal data is no longer needed, we delete, anonymise, or securely archive it according to operational and legal requirements.

16. Data Security

We use reasonable technical and organisational measures to protect personal data against unauthorised access, disclosure, alteration, loss, misuse, or destruction. These measures may include HTTPS, access controls, limited data access, secure service providers, backups, logging, and review of technical configurations.

No website, email system, or online booking process can be guaranteed to be completely secure. If you believe your data or booking communication has been compromised, contact us promptly at book@mauritiuscarhub.com.

17. Your Data Protection Rights

Depending on your location and applicable law, including Mauritius data protection law and GDPR where it applies, you may have rights to:

• receive clear information about how your personal data is processed;
• request access to personal data held about you;
• request correction of inaccurate or incomplete data;
• request deletion of personal data where there is no lawful reason to keep it;
• request restriction of processing in certain circumstances;
• object to processing based on legitimate interests or direct marketing;
• request data portability where technically feasible and legally applicable;
• withdraw consent where processing is based on consent;
• complain to a competent data protection authority.

To exercise your rights, email book@mauritiuscarhub.com. We may ask for information needed to verify your identity and locate your booking or communication records.

18. Requests, Response Times, and Limitations

We will respond to valid privacy requests within the period required by applicable law. If a request is complex, repetitive, unfounded, excessive, or affects the rights of another person, we may ask for clarification, extend the response period where permitted, refuse the request, or provide only the information we are legally allowed to disclose.

Some data may need to be retained even after a deletion request, for example where it is required for accounting, legal claims, fraud prevention, chargeback handling, or regulatory compliance.

19. Marketing Communications

We do not use booking data for unrelated third-party marketing. If we ever send optional promotional emails, we will provide a way to unsubscribe or withdraw consent. Service messages about an active booking, voucher, payment, cancellation, refund, or support request are not marketing messages.

20. Automated Decision-Making

We do not use automated decision-making that produces legal or similarly significant effects about you. The booking widget may automatically display prices, availability, supplier conditions, recommended vehicles, or filters based on your search criteria, but the final booking choice remains yours.

21. Accuracy of Booking Information

Please make sure the personal data you provide is accurate and up to date. Incorrect email addresses, phone numbers, flight details, driver ages, licence information, hotel addresses, or pickup times may cause booking problems, failed delivery, additional charges, or cancellation by the rental supplier.

22. Changes to This Privacy Policy

We may update this Privacy Policy when our website, booking tools, service providers, legal requirements, or business practices change. The updated version will be published on this page with a revised "Last updated" date. Continued use of the website after changes means you have had the opportunity to review the updated policy.

23. Contact Us

If you have questions about this Privacy Policy, personal data processing, cookies, analytics, a booking privacy request, or a data protection complaint, contact us:

Mauritius Car Hub
Website: mauritiuscarhub.com
Email: book@mauritiuscarhub.com